Shipping policy
Shipping Policy
Thank you for shopping with SoakRush.
This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Once your order has been processed and dispatched, the estimated delivery time is:
Estimated Delivery: 5–7 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on your location, carrier operations, customs clearance (if applicable), weather conditions, or other unforeseen circumstances.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Please allow up to 48 hours for tracking updates to appear after shipment.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.
Any free shipping promotions will be clearly indicated on our website.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other governmental fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package appears to be delayed beyond the estimated delivery timeframe, please contact us at:
Email: thesoakrush@gmail.com
We will work with the shipping carrier to investigate the issue and provide assistance where possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the product.
We will review the situation and provide an appropriate resolution in accordance with our Refund Policy.
Delivery Responsibility
Once an order has been handed over to the shipping carrier, delivery times are outside our direct control.
While we will assist customers in resolving shipping issues, we cannot guarantee carrier performance or delivery dates.
Contact
If you have any questions regarding shipping, please contact us:
Email: thesoakrush@gmail.com
Nothing in this Shipping Policy limits any mandatory consumer rights provided under applicable laws in the European Union, the United States, or any other jurisdiction where such rights cannot legally be waived.